After-sales support

Tell us what's wrong. We'll take it from here.

Submit a concern about your internet, a new installation, or your bill. You'll get a reference number instantly and a member of our team will reach out.

1
Fill in your detailsYour name, contact number, and province.
2
Describe your concernPick a category and tell us what happened.
3
Get a reference numberKeep it handy for any follow-ups.
4
We reach outAn agent contacts you by phone, email, or chat.

Prefer to talk to someone?

WhatsAppChat with a CSR

Live chat: 9:00 AM – 10:00 PM, Philippine time. The form is open 24/7 — concerns sent overnight are handled the next morning.

Serving KalingaApayaoCagayan

Customer Concern Form

Takes about 2 minutes · Required fields are marked *

0 of 7 required

Account number *

Found on your bill or statement. It helps us find your record faster.

Personal details

First name *

Middle name

Last name *

Contact details

How we'll reach you

Phone number 01 *

11 digits, starts with 09

Invalid PH mobile number (e.g. 09XXXXXXXXX)

Phone number 02

11 digits, starts with 09

Invalid PH mobile number (e.g. 09XXXXXXXXX)

Email address *

Province *

Your concern

Concern details *

0 / 1000

Your details are only used to resolve this concern.